The following are the terms and conditions (“Terms and Conditions”) governing the provision of support services (“Services”) by Sakthi Controller (“Sakthi”) to its customers (“Customers”).
Support requests are handled via the official ticketing system. By submitting a ticket, the Customer agrees to these terms. Tickets will be prioritized based on the nature and severity of the issue, as determined by Sakthi. Requests outside the scope of support services may be declined or quoted separately.
The support system is intended to address issues related to products sold or maintained by Sakthi, including but not limited to weigh scale-related products, spare parts, and timing alarm clocks. Services do not include training, on-site support, or third-party product integration unless otherwise agreed.
Sakthi will make reasonable efforts to respond to support tickets promptly. However, response times may vary based on ticket priority and workload. No guarantees are made regarding resolution times unless specified in a separate service agreement.
Customers are expected to:
Sakthi shall not be liable for:
Support provided under this system is advisory and does not extend or alter any warranties on products previously purchased. Sakthi is not responsible for implementation outcomes based on support advice.
Customer data shared during the support process will be used solely to resolve the issue raised in the ticket. Sakthi will take reasonable measures to protect Customer data but is not liable for unauthorized access caused by factors beyond its control.
Sakthi reserves the right to terminate or suspend support services for:
These Terms and Conditions may be updated at Sakthi's discretion. Customers are advised to review the terms periodically. Continued use of the support system constitutes acceptance of any modifications.